WE OFFER FREE SHIPPING ANYWHERE IN INDIA.
Minimum order value to be shipped is ₹999/-. Orders below ₹999/- need to be clubbed with other orders or extra shipping cost need to be borne by the customer. Shipping cost might be charged extra for remote areas or for large devices like desktop, printer, monitor, projector.
Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.
Cash on delivery is available for all orders below Rs 25000/- . However , we do charge a small percentage of the order value as a convenience/collection fee which in turn is charged by the courier partners to us.
International shipping is not available.
Tracking: e-mail containing your package tracking information will be sent after shipment.
Please mail us at firstname.lastname@example.org if any question. Cancellation of Order by User
After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. Refurbkart.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Refurbkart.com and accept Refurbkart.com decision regarding the cancellation.
In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
Cancellation of Order by Refurbkart.com
Refurbkart.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent byRefurbkart.com for re-delivery shall be claimed from the User.
Replacement/ Return Policy by Refurbkart.com
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner within 7 working days. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
• Replacement request must be made within 3 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
• Pre-Owned devices are sold in as is basis and not eligible for returns or warranty.
• Return cost of the product purchased to be borne by the customer.
Refund Policy by Refurbkart.com
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
Cases of customer demanding refunds:
• Refund will be 100% of Product Cost, in case of customer don't want suitable and available replacement of product •
Shipping Returned Merchandise:
We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Refurbkart.com does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Items Damaged in Shipping:
Refurbkart.com is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +919821310522 or mail us at email@example.com We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Refurbkart.com, we will forward the applicable amount to you (note: original insurance cost is not refundable).
An email notification will be sent once the return has been processed.
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